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Hotel Manager

Summary

A Hotel Manager is a professional who manages and oversees the operation of a hotel. A career in this profession is luxurious, exciting, and formidable. The demand for this job is evergreen. They oversee all daily operations of a hotel and ensure providing the best experience to their guests. A Hotel Manager is required to prowess in various domains, including customer service, accounting, marketing and human resources management. Career prospects include hotel manager, resort manager, event manager, club manager, chief executive, etc. 

A hotel manager ensures smooth operations and guest satisfaction.

Career Opportunities

Restaurant Managers have the responsibility of overseeing everyday operations in restaurants.

Organise and manage social events and gatherings for clients.

Looks after different facets, manages the security, provides amenities to guests in clubs, etc.

Supervise the functioning of a resort, provide customer service, oversee employee's work, etc.

Executive Chefs help guide kitchen staff and ensure quality foods.

Ensure cleanliness of each and every room in the hotel, conduct regular sanitation checks, maintain the health and safety protocols, etc.

Chief Sommeliers are responsible for ensuring correct wines are served to guests with a wide knowledge of the same.

How to Pursue a Career

Stream Graduation After Graduation After Post Graduation
path 1
Science Bachelor of Science in Hospitality Management Master of Science in Hospitality Management -
path 2
Commerce Bachelor of Commerce in Hospitality Management Master of Business Administration in Hospitality -
path 3
Arts Bachelor of Arts in Hotel Management Master of Arts in Hospitality Management -

Skills and Qualities

  • Leadership Skills: Ability to lead and manage the workings for better results and outputs.
  • Reconciliation Skills: Possessing reconciliation skills adds an advantage to de-escalating conflictive situations.
  • Communication Skills: Ability to communicate clearly and effectively with guests and coworkers.
  • Teamwork: Ability to work and coordinate with the team for better output.
  • Technological Knowledge: Ability to use different software as they are more likely to get hired in this profession.
  • Project Management: Ability to manage projects to ensure successful execution, which builds a reputation of excellence for the individuals.
  • Meticulous Vision: Ability to pay attention to the details to maintain their reputation and minimise mistakes.

Occupational Profile

  • Supervising the Hotel Operations: Oversee daily hotel operations, manage projects and fulfil client needs.
  • Providing Quality Services: Deliver exceptional and quality guest services for customer retention and great feedback.
  • Management: Manage budget and make financial plans to maximise profit and minimise losses.
  • Hygiene and Quality: Implement hygiene around the hotel and ensure quality food for optimum customer satisfaction.
  • Operating Inventory: Oversee the hotel inventory to ensure that the health and safety protocols are being met.
  • Assessing Workforce Progress: Analyse staff performances and determine KPIs to maximise efficiency.
  • Safety & Security: Adhere to safety protocols in a hotel to lower the chances of danger.
  • Maintaining Harmony: Maintain interdepartmental harmony for the growth of the company.

Leading Institute

University Location Website
Institute of Hotel Management, Pusa J5M9+QMX, Pusa, New Delhi, Delhi 110012
WGSHA Welcomgroup Entrepreneurship Development Cell (WEDC) WGSHA, Manipal 576104
Institute of Hotel Management, Catering Technology and Applied Nutrition Aparna Vaibhav Society, Dadar West, Dadar, Mumbai, Maharashtra 400028
Institute of Hotel Management, Hyderabad Address: F-Row, Vidya Nagar, DD Colony, Hyderabad, Telangana 500007

Abroad Institute

College Location Website
Cornell University Ithaca, NY 14850, United States
Griffith University 1 Parklands Dr, Southport QLD 4215, Australia
Bond University 14 University Dr, Robina QLD 4226, Australia
Modul University Am Kahlenberg 1, 1190 Wien, Austria

Entrance Exam

Exams Tentative Date Important Elements Website
The National Council for Hotel Management Joint Entrance Examination May Numerical Ability and Analytical Aptitude, Reasoning and Logical Deduction, General Knowledge & Current Affairs, English Language
AIMA UGAT June Numerical and Data Analysis, General Knowledge & Current Affairs, English Language

Pros & Cons of a Career

Pros:

  • It can open doors to numerous career opportunities after graduation.
  • The compensation for this job is attractive due to its high demand.
  • There are plenty of social interactions with eminent personalities.
  • This profession bestows the chance to work internationally as well as domestically.
  • This profession inculcates broad rules of etiquette to aid professionals.
  • It offers opportunities for continuous learning and skill enhancement.
  • The job provides a dynamic and stimulating work environment.

Cons:

  • It may require additional educational qualifications to level up in this career.
  • This profession has variable earnings due to intense competition in this domain.
  • The working hours in this job may transcend standard working hours leading to stress and burnout.
  • There is a high risk of loss in the event of uncertainties and mishaps.
  • This job requires constant professionalism, which might be tough.
  • This job requires constant professionalism, which might be tough.
  • The role can involve dealing with high-pressure situations and tight deadlines.

Industry Trends

  • Flexible Booking Policies: Hotel Managers now are offering flexible booking options and transparent refund processes to encourage bookings. 
  • Health and Safety Certification: There is a heightened awareness of health concerns. Guests are now increasingly seeking hotels that prioritise, cleanliness and health protocols.
  • Digital Marketing: Hotel Managers should invest in digital marketing strategies such as social media, marketing, SEO and online reputation management to attract more bookings.
  • Luxury Travel: Luxury travellers are seeking more unique experiences that go beyond traditional luxury accommodations. 
  • Innovative Revenue Streams: Hotel Managers now explore innovative revenue streams beyond traditional rooms and partnerships for pop-up experiences. 
  • Technology for Guests: Hotel  Managers can leverage technological platforms such as social media messaging to engage with their guests before, during and after their stay.
  • Diverse Hospitality: Hotel Managers can promote diversity within their organisation by implementing many inclusive hiring practices and diverse training programmes. 
  • Data Analysis: Managers can leverage data analytic tools to analyse guest behaviour, track performance, and then defy the patterns to maximise profit.
  • Community Engagement: Hotel Managers can also engage in corporate social responsibility initiatives, such as charitable partnerships and sustainable programmes to enhance their reputation. 
  • AI and Automation: By adopting AI technologies, Hotel Managers can easily streamline operations, improve efficiency and enhance guest satisfaction.

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